Shipping policy
At Avra, we are committed to making your order experience simple, transparent, and reliable. Please review our shipping policy below before placing your order.
Order Processing Time
Orders are typically processed within 1–3 business days after your order is placed.
Processing times may be slightly longer during high-volume periods, holidays, promotional sales, or due to carrier delays.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.
Shipping Times
Estimated delivery times may vary depending on your location, shipping carrier, and customs processing if applicable.
Estimated delivery time:
7–15 business days after processing
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to customs, carrier issues, weather, holidays, or other circumstances outside of our control.
Shipping Locations
We currently ship to select locations depending on product availability and carrier service.
If your location is not available at checkout, we may not currently be able to ship to your area.
Shipping Fees
Shipping fees, if applicable, will be calculated and displayed at checkout before payment is completed.
From time to time, we may offer free shipping promotions. Any free shipping offer will be clearly shown on the website or at checkout.
Order Tracking
Once your order ships, you will receive tracking information by email when tracking is available.
Please allow 2–5 business days for tracking information to update after receiving your shipping confirmation.
If your tracking has not updated immediately, this does not necessarily mean your package is lost. Carriers sometimes take additional time to scan and update shipments.
Incorrect Shipping Information
Please make sure your shipping address is entered correctly at checkout.
Avra is not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to update the address before the order is processed, but we cannot guarantee changes once the order has been fulfilled or shipped.
Lost, Delayed, or Missing Packages
If your order appears to be delayed, please first check your tracking information and contact the shipping carrier for the most recent delivery updates.
If your package is significantly delayed or appears missing, contact us at:
Please include your order number and the email address used at checkout so we can assist you.
Customs, Duties, and Taxes
For international orders, customs fees, import duties, VAT, or other local taxes may apply depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product price unless otherwise stated at checkout.
Avra is not responsible for delays caused by customs processing.
Damaged Items During Shipping
If your item arrives damaged, please contact us within 7 days of delivery at:
Please include:
- Your order number
- A clear photo of the damaged item
- A clear photo of the packaging
- A brief description of the issue
We will review your case and provide the best available resolution.
Order Changes and Cancellations
Orders may only be changed or canceled before they are processed.
Once an order has been fulfilled or shipped, we are unable to cancel or modify it.
Contact Us
For questions about shipping, tracking, or delivery, please contact us at: