FAQS

Frequently Asked Questions

1. I have a concern about my order, what’s the easiest way to contact you?

For urgent concerns, we recommend emailing us at care@shopavra.com. Our team handles all inquiries directly and is here to provide you with the best experience possible.

2. I need to change my shipping address, what should I do?

Please contact us within the first 24 hours after placing your order. The fastest way is to email care@shopavra.com.

3. Where is my shipping confirmation?

Please allow 24–48 hours for your order to be processed before receiving your shipping confirmation email. During peak periods, this may take slightly longer. Be sure to check your spam or junk folder as well.

4. Why hasn’t my tracking updated?

Tracking may take 2–4 days to update after your order has been processed. If there is no update after this time, please contact us at care@shopavra.com and we’ll assist you.

5. Do you accept international orders?

Yes, we ship internationally. Shipping times and fees may vary depending on your location.

6. What if I want to cancel an order or change my mind?

If you need to cancel or modify your order, please contact us within 24–48 hours of placing it by emailing care@shopavra.com.

7. What is your return policy?

We offer a 30-day return policy on all eligible orders. Items must not be damaged through misuse. To start a return, email us at care@shopavra.com.